AmunRa Responsible Gambling
Gambling is entertainment. That’s the basis on which AmunRa operates, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly. AmunRa holds a licence issued by the Curacao Gaming Authority (licence OGL/2023/103/0067, issued to Rabidi N.V.). If anything on this page prompts a question, our support team is available around the clock.
Our commitment
AmunRa is licensed and regulated by the Curacao Gaming Authority. Our responsible gambling obligations sit within that licence framework, and we take them as operational requirements, not optional extras. Players must be 18 or over to register and play. Age verification is part of our KYC process and can be triggered at any point, before or after a deposit or withdrawal.
Tools available
Several controls are available directly through your account or by contacting support. If you want to set a limit or take a break, you don’t need to explain why.
- Deposit limits: set a daily, weekly or monthly cap on how much you deposit. Changes to lower a limit take effect immediately.
- Session time limits: restrict how long a single session can run before you’re prompted to stop.
- Reality checks: receive periodic on-screen reminders of how long you’ve been playing.
- Loss limits: cap the amount you can lose over a defined period.
- Cool-off periods: take a short break from your account without closing it permanently.
- Self-exclusion: request closure of your account via support email. When you do, you’ll be asked to declare any other accounts you hold with us. Account closure on request is processed without delay.
To activate any of these, contact us at [email protected] or use the live chat. Our team is available 24 hours a day, seven days a week.
Signs to watch for
These patterns can indicate that gambling has moved outside its intended role as entertainment.
- Chasing losses by placing further bets to recover money already lost.
- Spending more time or money gambling than you planned before a session started.
- Gambling affecting time with family, friends or work commitments.
- Borrowing money, or using funds set aside for bills or essentials, to gamble.
- Feeling irritable or restless when you’re not gambling.
- Concealing how much time or money you spend on gambling from people close to you.
Where to get help
Free, confidential support is available in Australia regardless of which site you use.
- Gambling Help Online: gamblinghelponline.org.au, 1800 858 858 (free, 24/7)
This service is independent of AmunRa. It provides support, counselling and self-exclusion tools that operate across multiple operators.
Contact us
To request self-exclusion, set account controls, or ask any question about responsible gambling, email us at [email protected] or open a live chat session from any page on the site. For formal complaints related to your account, write to [email protected] with your username, full name and the details of your concern. Our Complaints Resolution Committee issues an outcome within 10 days of receiving a complete submission.